Cancellation Policy

We understand that unforeseen circumstances may arise, leading to the need to cancel or reschedule counseling appointments. We value your time as well as the time of our counselors, and we strive to ensure a smooth and efficient scheduling process for all clients. To maintain a balanced and fair approach, we have implemented the following cancellation policy: Cancellation Notice: We kindly request that you provide a minimum of 24 hours' notice if you need to cancel or reschedule your counseling appointment. This allows us to offer the time slot to another client who may be in need of assistance. Late Cancellations or No Shows: If you cancel your appointment with less than 24 hours' notice or fail to attend the scheduled session (no show), a cancellation fee will be charged. The amount of the fee will depend on the specific circumstances and may be discussed with you prior to your next appointment. Emergencies and Exceptions: We understand that emergencies can occur unexpectedly. If you have a genuine emergency that prevents you from attending your counseling session, please contact us as soon as possible, and we will work with you to find a suitable solution. Rescheduling: If you need to reschedule your appointment, we will make every effort to accommodate your request and find an alternative time that works for both you and your counselor. Communication: It is important to keep the lines of communication open. Please inform us promptly of any changes or cancellations to your scheduled appointments. You can reach us by phone, email, or through our designated communication channels. By engaging in our counseling services, you agree to adhere to this cancellation policy. We appreciate your understanding and cooperation, as it enables us to provide the highest quality of care to all our clients. If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact us.